CUSTOMS AND DUTY

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Buyers are responsible for any customs and import taxes that may apply. The Craft Witch is not responsible for delays due to customs.

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RETURNS AND EXCHANGES

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Thank you for considering The Craft Witch for your purchase. Please note that all sales are final, but we do offer store credit or exchanges for defective items within 21 days of delivery. To be eligible for an exchange, items must be in unworn and new condition, free of animal hair, stains, and alterations. Please review our size charts and descriptions before making a purchase to avoid any issues. Unfortunately, custom orders are excluded from our refund and exchange policy. All hair accessories are final sale for hygienic reasons. If returning, you will have to assume postage costs, this is non refundable. If you have any questions or concerns, please don't hesitate to contact us.

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SHIPPING FEES:

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At The Craft Witch, we strive to provide the best possible service to our customers. We understand that shipping fees can be frustrating, and we apologize for any inconvenience this may cause. Please note that all shipping is calculated as a flat rate, and sometimes we may have to pay out of pocket for the difference. As a small business, we cannot eat the costs, and we do not want to increase our prices to allow for free shipping. Thank you for your understanding and continued support.

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CAN YOU DELIVER TO EDMONTON?

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I frequently receive requests or questions about delivering to the Edmonton area, but I am unable to do so as I now live in Drayton Valley and do not visit the city often for deliveries. However, I do occasionally bring orders to markets for pick up a few times a year. I understand that shipping costs can be inconvenient, but I am grateful for the support of those who continue to purchase from me even from a distance. I encourage customers to choose shipping as it greatly benefits and helps sustain my business. Additionally, you can stay updated on market dates for pick up options by joining my Facebook group where I will provide updates on when in-person pick-up options are available.